Returns & Exchanges

At Duel Autocare, we want you to be fully satisfied with your purchase; if you are not, you can return your unused items within 30 days of delivery for a full refund or exchange. Please ensure all products remain in their original packaging and are in a resalable condition to qualify for a return.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number and reason for return to receive a unique Return Authorization number.

• 2.
  Package Your Items

  Securely pack the unused products in their original packaging, ensuring the Return Authorization number is clearly marked on the outside of the box.

• 3.
  Ship the Parcel

  Send your package back to our distribution center using a tracked shipping service to ensure safe and documented delivery.

• 4.
  Refund Processing

  Once our warehouse team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.